Resources
Fast read
03 Dec 2025
4.5 Fast Read | Toolset for local authorities on sustainable urban logistics
E-commerce is reshaping our cities, creating both opportunities and pressing challenges for urban mobility, space, and sustainability. Local authorities stand at the frontline of this transformation,...
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Fast read
26 Sep 2025
D4.3 Fast Read | Communication guidelines for sustainable e-commerce delivery & returns
E-commerce is growing quickly, but most consumers still prioritise low prices and convenience over sustainability when choosing delivery and return options. Retailers rarely highlight sustainable alte...
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05 Sep 2025
D4.5 | CodeZERO Toolset for Local Authorities
The rapid growth of e-commerce, coupled with urban densification and the expansion of on-demand services, has made last-mile logistics a critical concern for cities across Europe. While this sector un...
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05 Sep 2025
D4.3 | CodeZERO Communications Guidelines
E-commerce is expanding rapidly, but current consumer delivery and return choices often prioritize low prices and convenience over sustainability. Few retailers make sustainable options visible, and e...
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05 Sep 2025
D4.2 | CodeZERO Delivery and Return Solutions
This deliverable reports on the second task of CodeZERO WP4, which aims at running the co-design approach described in Deliverable 4.1 to identify new sustainable solutions for the last mile in e-comm...
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Fast read
14 Jul 2025
D2.5 Fast Read | Quantitative analysis of consumer preferences
Given the rapidly growing e-commerce sector and the growing number of studies on sustainable last-mile distribution, there is a growing recognition that consumer behaviour is a critical component of l...
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13 Jun 2025
D2.5 | Quantitative analysis of consumer preferences
This deliverable explores how online consumers across ten European countries make trade-offs between cost, convenience, and sustainability when selecting delivery and return options. The study aims to...
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13 Jun 2025
D2.1 | Definition of consumer groups
The rapid growth of e-commerce has intensified pressures on urban transport systems, particularly through last-mile deliveries. Despite the availability of sustainable alternatives, consumer use remai...
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08 May 2025
D3.2 | Assessment framework for consumers behaviour change
CodeZERO aims to co-create and test sustainable last-mile delivery and return solutions for ecommerce along with communication guidelines on how to influence consumer choice of delivery option. Commun...
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13 Mar 2025
D4.1 | Guidelines for co-creation of codezero solutions
The co-creation process of CodeZERO will be organized around a series of three co-design workshops in Oslo, Utrecht, Antwerp, and Milan, involving consumers, retailers, transport operators, and local...
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13 Mar 2025
D3.1 | Assessment framework for zero-emission delivery options
CodeZERO is a three-year Horizon Europe research project aiming to co-create sustainable and zero-emission last-mile delivery and return solutions for e-commerce that align with consumers' preferences...
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13 Mar 2025
D1.2 | Impacts of existing delivery models and options
Central to CodeZERO are four pilots in four different European cities in Italy, Netherlands, Belgium, and Norway to test a set of sustainable solutions, identified within the project, with the aim of...
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13 Mar 2025
D1.1 | Delivery options analysis framework
CodeZERO framework for the analysis of e-commerce last-mile delivery options consists of:
• A categorisation of delivery attributes according to four categories: demand, supply, context, and impact...
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13 Mar 2025
D2.3 | Consumers’ real-time decision-making on delivery options
The rapid growth in e-commerce has reshaped consumer habits, offering unparalleled convenience but also introducing pressing societal challenges. With delivery rates rising rapidly, the environmental...
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13 Mar 2025
D2.2 | Consumers’ awareness and behavioural change
The rapid growth in e-commerce has reshaped consumer habits, offering unparalleled convenience but also introducing pressing societal challenges. With delivery rates rising rapidly, the environmental...
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Fast read
20 Feb 2025
D2.2 Fast Read | Shaping sustainable e-commerce logistics
Unlocking consumer insights to promote sustainable e-commerce logistics
The rapid growth in e-commerce has reshaped consumer habits offering unparalleled convenience but also introducing pressing soc...
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